Organize care level, care benefits and support
Responsible authority
Infobüro Pflege- und Wohnberatung (Municipal Care Support Point)
Von-Steuben-Straße 5, Zimmer 326, 48143 Münster
By appointment only. Phone hours Tue/Wed/Thu 10am-12pm.
Official sources: Stadt Münster – Infobüro Pflege, Stadt Münster – Infobüro Pflege, Kontakt · As of 2026-08
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Get free advice. The care insurance or a care support center helps with all questions about care.
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The care level determines the amount of benefits. The application is made to the care insurance (= health insurance).
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After the application, an assessor from MD (Medical Service) or Medicproof will come to your home. This assessment decides the care level! Preparation is crucial.
Complete all required documents first
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You'll receive a decision with the care level. Check carefully: Is the care level too low? Then file an appeal within 1 month! It's often worth it.
Complete all required documents first
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Depending on care level, various benefits are available: care allowance, care in kind or combination benefit.
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Care aids such as care bed, wheelchair or incontinence material can be applied for.
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Caring relatives are entitled to support and relief.
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Power of attorney and patient directive determine who may decide in an emergency.
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Statutory long-term care insurance covers on average only about 50% of actual care costs. Supplementary care insurance closes the gap and prevents relatives from having to cover the costs.
A care situation often brings several applications at once. These usually belong to it too: